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Title
Text copied to clipboard!Hotel Porter
Description
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We are looking for a dedicated and friendly Hotel Porter to join our hospitality team. As a Hotel Porter, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and seamless assistance. Your primary responsibility will be to assist guests with their luggage, guide them to their rooms, and provide information about the hotel’s amenities and services. You will also play a key role in maintaining the overall guest experience by addressing their needs promptly and professionally. This role requires excellent communication skills, a proactive attitude, and the ability to work in a fast-paced environment. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding service. Whether it’s helping guests with directions, arranging transportation, or ensuring their luggage is handled with care, you will be an integral part of creating a memorable stay for our guests. Join our team and be a part of a dynamic and supportive work environment where your contributions are valued and recognized.
Responsibilities
Text copied to clipboard!- Assist guests with luggage during check-in and check-out.
- Escort guests to their rooms and provide a brief orientation of the facilities.
- Respond promptly to guest inquiries and requests.
- Coordinate with the front desk and other departments to ensure guest satisfaction.
- Maintain cleanliness and organization in the lobby and luggage storage areas.
- Provide information about local attractions, transportation, and hotel services.
- Assist with arranging transportation and other guest needs.
- Handle guest complaints or issues with professionalism and escalate when necessary.
Requirements
Text copied to clipboard!- Previous experience in a similar role is preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage safely.
- Strong customer service orientation and a friendly demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of local attractions and transportation options is a plus.
- Ability to work well under pressure in a fast-paced environment.
- Professional appearance and attitude.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How would you handle a guest complaint or difficult situation?
- Are you comfortable working in a fast-paced environment?
- What steps would you take to ensure a guest feels welcome upon arrival?
- Do you have experience handling luggage or assisting guests in a similar role?
- How do you prioritize tasks when multiple guests need assistance at the same time?
- Are you familiar with local attractions and transportation options?
- What does excellent hospitality mean to you?
